Koola Digital partnered with DStv to create a seamless customer support experience with a new website and self-service app. Explore how we transformed DStv’s digital platform.
How We Helped DStv
Enhancing the Customer Journey
- Web Design And Development
- Self-Service App Development
- Customer Experience Optimisation
DStv needed a fresh approach to customer service, with an emphasis on modernising their website and adding a self-service app to meet evolving user expectations. Koola Digital was tasked with rethinking DStv’s digital support platform to offer quicker, more efficient support and provide their subscribers with greater accessibility and control.
Digital That Works
Tangible Results
2,7m
Website Visitors
The redesigned DStv website attracted significant traffic, with over 2.7 million visitors since launch.
139k +
App Active Users
The self-service app has been a huge success, with over 139,000 active users engaging with it regularly.
35%
Reduction in Service Centre Queries
By enabling users to self-manage their accounts, DStv saw a substantial decrease in calls to their service centre.
Showcase
Website
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