Legal & Privacy

Who we are

Koola Digital (Pty) Ltd - a South African company offering web design, development, and digital marketing services.

Services we offer

For clients engaging our services directly, a comprehensive Master Services Agreement (MSA) will be provided for review and signature. This MSA outlines project-specific details, payment terms, intellectual property, and more.

• Website design & development
• Digital marketing (SEO, PPC, social, content, email)
• Website maintenance
• Consulting

Our promises (and limits)

• We do our best work, but we can’t guarantee top Google rankings or overnight success.
• Our advice is general and not meant as legal, tax, or financial advice.

Intellectual property

• You own the final deliverables once fully paid.
• We can still show off the work in our portfolio.
• Our processes, tools, and libraries remain ours.

Payments & refunds

• Websites: 50% deposit, 30% at an agreed milestone, and 20% on delivery.
• Retainers: Billed monthly in advance.
• Media: Paid directly by the client to the platform.
• No refunds once work has started.

Legal stuff

• South African law applies for clients based in South Africa.
• UK clients can choose whether South African or UK law applies, which will be specified in their project’s Master Services Agreement (MSA).
• Full legal terms, including dispute resolution and liability, are detailed in the MSA provided to direct clients.

E-commerce Terms

Direct sales?

Currently, we don’t sell products directly online.

Refunds/cancellations

• Proposals lock in scope. Cancellation fees apply once we start.
• Custom work is non-refundable.

Who we serve

• South Africa
• United Kingdom (direct or via partners)

PAIA Manual

Who we are

• Koola Digital (Pty) Ltd
• Information Officer: Justin Glanville (acting)

What records we keep

• Client contracts
• Financial records
• Staff records
• Supplier agreements

How to request info

Email [email protected] with your request, proof of ID, and why you need the info. We’ll reply within 30 days.

Accessibility Statement

Our commitment

We want our site to work for everyone, so we’re working towards WCAG 2.1 AA standards.

What we’re working on

• Adding missing alt text
• Adding captions to videos
• Tidying up our aria labels
• Adding proper keyboard navigation

Anti-Slavery & Human Trafficking Statement

Our approach

We work with trusted local suppliers and don’t outsource overseas. We’re committed to fair treatment of everyone in our supply chain.

Reviewing and improving

We’re reviewing our supplier contracts to make sure they align with this commitment.

Privacy Policy

Who we are

We’re Koola Digital (Pty) Ltd, a creative agency helping businesses grow online. We take privacy seriously and this page explains how we handle your personal data.

What data we collect

We collect basic details like your name, email, phone number, company name, and the info you share when you fill out a form. We also capture your IP address when you browse our site.

Why we collect your data

We use your data to:

• Respond to enquiries
• Send proposals and helpful info
• Improve our services and site performance
• Track what content interests visitors

Tools we use

We use these tools, which may also collect data:

• Google Analytics
• Facebook Pixel
• LinkedIn Insight Tag

Where your data lives

• Most of it is stored on South African servers.
• Some may end up on secure cloud servers (including in the EU or US).

How long we keep it

• Leads: up to 24 months
• Clients: for the length of our relationship and up to 5 years after (for legal stuff)

Your rights

Want to see, update, or delete your data? Drop us an email at [email protected] We may need to check your identity first.

Who we share your data with

• Our own team
• Trusted contractors if they help us deliver what you’ve asked for
• We don’t sell your data. Ever.

Cookie Policy

What are cookies?

Cookies are small files stored on your device when you visit our site. Some are necessary, others help us improve your experience.

What cookies do we use?

• Google Analytics (website performance)
• Facebook Pixel (ad tracking)
• LinkedIn Insight Tag (ad tracking)

Cookie choices

We’ll be adding a cookie banner soon so you can manage these directly. In the meantime, you can clear cookies from your browser at any time.